Retail Training Blogs and Podcasts

7 02, 2020

Robots Can Never Replace Great Retail Salespeople

By The Friedman Group|February 7th, 2020|Best Practices|0 Comments

Robots Can Never Replace Great Retail Salespeople I have read more and heard more about AI and robots in the last 3 months than I have in the last 3 years. As you can imagine, I subscribe to as many retail newsletters and groups as I can, scanning my email notifications every day to keep abreast of the latest happenings in retail. More and more I read about technology being applied to retail to generate revenue or better margins. I get it. For the big boys (who can afford it), it’s completely realistic, progressive [...]

7 09, 2017

Amazon and Retail, How Do We Compete?

By The Friedman Group|September 7th, 2017|Podcasts|1 Comment

Retail Revisited with Harry J. Friedman Episode 9: Amazon and Retail, How Do We Compete? We all can appreciate how great Amazon is, but as a small retailer, can you compete? Big box retailers are closing down more stores now than ever but there are still some things that an independent retailer can do to stand up and maintain relevance in this very different retail environment. Retail Revisited with [...]

17 08, 2017

Retailers – Stop Reading About Your Death

By The Friedman Group|August 17th, 2017|Best Practices|0 Comments

Retailers - Stop Reading About Your Death By: Harry J. Friedman I was recently watching a financial segment on a national news show about the retail sector. It was interesting if in fact, these things are ever interesting. They were talking about major retailers, as expected, and Kohl’s. Kohl’s stock was nearly off 40% even though their sales were off 5%. They also mentioned that Kohl’s was not in major shopping centers, which they felt were getting worse. Then there was a big pivot [...]

31 07, 2017

Motivation, You are Either Feeding it or Killing it

By The Friedman Group|July 31st, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 8: Motivation, You are Either Feeding it or Killing it A motivational environment is one of the best things that a company can create to maximize their employees performance. A manager or any leader in a space has control over the environment they create, but often they don't know how. How can someone create an environment in which one can be motivated? What is the role [...]

27 07, 2017

Opening the Sale IS the Door To Success

By Web Support|July 27th, 2017|Store Management|0 Comments

Opening the Sale IS the Door To Success I have written a ton about opening the sale. I once did nearly 5 hours in a seminar on the subject, so you might get the idea I think it’s important. I call it opening the sale because it’s a broad subject which includes the approach, the greeting and the transition, 3 separate and distinct parts. You can learn a little product knowledge, have some energy and get out there on the floor and give it a go. At [...]

19 06, 2017

Who Does An Employee Represent The Business Or The Customer?

By The Friedman Group|June 19th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 3: Who Does An Employee Represent The Business Or The Customer? Some employees may have the best interest of the company in mind, while others have the best interest of the customer. But who do employees really represent? Harry dives into this topic with a viewpoint that may surprise you. Retail Revisited with Harry J. Friedman Episode [...]

30 05, 2017

Are Your Job Roles Clearly Defined?

By The Friedman Group|May 30th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 6: Are Your Job Roles Clearly Defined? A job description is an important tool in defining someones job, but that is where it stops. It only describes the "What" and in order for our teams to be successful, we need to share the "how" and the "why". Going over these steps provides the clarity needed to hold teams accountable for every action they take on the [...]

22 05, 2017

Now is the Time for a Customer Service and Sales Culture Change

By The Friedman Group|May 22nd, 2017|Leadership, Training, Coaching, Store Management|0 Comments

Now is the Time for a Customer Service and Sales Culture Change By: Harry J. Friedman In the fall of 1980 I started The Friedman Group. I was 28 years old and had a lot to say about retail selling. This, of course, is according to me, thank you very much. I am not going to bore you with the details of our company with its highs and lows over the years, but we are not the same, not by a country mile. Today I would [...]

19 05, 2017

Press Release

By The Friedman Group|May 19th, 2017|News|0 Comments

Learning from the Retail Master Himself The Friedman Group Launches a New Podcast Series, “Retail Revisited”, with Founder Harry J. Friedman - Available now on iTunes and Google Play Subscribe on iTunes Subscribe on Android FOR IMMEDIATE RELEASE: CONTACT: Justin Kurn The Friedman Group 760-271-3754 [email protected] Learning from the Retail Master Himself - The Friedman Group Launches a New Podcast Series, “Retail Revisited”, with Founder Harry J. Friedman - Available now on iTunes and Google Play San Diego, May 2nd [...]

5 05, 2017

What is a Natural Born Salesperson

By The Friedman Group|May 5th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 5: What is a Natural Born Salesperson Are people just born with the raw talent required to become a salesperson? Or is it something that can be developed and trained? In this podcast Harry will deliver his definition of a Natural Born Salesperson and how they can stack up to a well trained salesperson in any business environment. Retail Revisited with Harry [...]

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