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7 02, 2020

Robots Can Never Replace Great Retail Salespeople

By |February 7th, 2020|Best Practices|0 Comments

Robots Can Never Replace Great Retail Salespeople I have read more and heard more about AI and robots in the last 3 months than I have in the last 3 years. As you can imagine, I subscribe to as many retail newsletters and groups as I can, scanning my email notifications every day to keep abreast of the latest happenings in retail. More and more I read about technology being applied to retail to generate revenue or better margins. I get it. For the big boys (who can afford it), it’s completely realistic, progressive [...]

17 08, 2017

Retailers – Stop Reading About Your Death

By |August 17th, 2017|Best Practices|0 Comments

Retailers - Stop Reading About Your Death By: Harry J. Friedman   I was recently watching a financial segment on a national news show about the retail sector. It was interesting if in fact, these things are ever interesting. They were talking about major retailers, as expected, and Kohl’s. Kohl’s stock was nearly off 40% even though their sales were off 5%. They also mentioned that Kohl’s was not in major shopping centers, which they felt were getting worse. Then there was a big pivot [...]

22 11, 2016

JC Penny Puts in Greeters, Another Dumb Idea.

By |November 22nd, 2016|Best Practices, News|0 Comments

JC Penny Puts in Greeters. Another Dumb Idea.   In a recent article in the New York post, JC Penney announced they are implementing greeters as a test in the Northwest Region. And…? Why? Another completely misguided idea from the company that thought the switch to everyday low pricing was a good move. (See Strategic mistake that haunts JC Penny) We all assume that greeting people helps to deter theft. When customers are looked at and greeted when they arrive they are less likely to steal. [...]

9 08, 2016

The Simple Way Retailers Can Knockout Non-Compliance

By |August 9th, 2016|Best Practices, Retail Employee Compliance|0 Comments

The Simple Way Retailers Can Knockout Non-Compliance How many hours a week do you spend policing your stores and staff? Retailers have it tough, you assign someone a task that you want completed only to have it fall upon deaf ears. It never gets done.  Both your managers and your staff assure you that they're trying.  But it constantly seems as though they're always trying and too often not succeeding.  Whether you are responsible for one employee or one hundred, noncompliance among staff in a retail store is a supervisor's biggest nightmare. Why [...]

18 04, 2016

Let Your Customers Decide How Much is Too Much

By |April 18th, 2016|Best Practices, Sales Training, Selling Skills|0 Comments

Let Your Customers Decide How Much is Too Much  You’ve established a rapport with your customer, you’ve asked plenty of good probing questions and now it’s time for a demonstration. It’s time to show the customer merchandise that is most likely to satisfy their wants and needs. So which items do you show when you have a vast selection from which to choose? Let’s say there’s been no conversation about price. You were able to get a pretty good idea of what the customer was looking for, [...]

18 04, 2016

The Friedman Group 2.0

By |April 18th, 2016|Best Practices, News|0 Comments

Welcome to The Friedman Group 2.0!  The launch of our new website and logo present a new face that more closely represents the company we are today after serving retailers over the last four decades.  Our commitment remains the same: to provide the best possible consulting and retail training available to retailers of all shapes and sizes so they may generate revenue lifts and manage change to transform their culture into a sustainable, continually improving sales machine. We have created and implemented solutions that have impacted millions over the years.  Be sure to check out [...]