18 04, 2016

Let Your Customers Decide How Much is Too Much

By |April 18th, 2016|Best Practices, Sales Training, Selling Skills|0 Comments

Let Your Customers Decide How Much is Too Much  You’ve established a rapport with your customer, you’ve asked plenty of good probing questions and now it’s time for a demonstration. It’s time to show the customer merchandise that is most likely to satisfy their wants and needs. So which items do you show when you have a vast selection from which to choose? Let’s say there’s been no conversation about price. You were able to get a pretty good idea of what the customer was looking for, [...]

18 04, 2016

Making Conversation Makes for Great Sales

By |April 18th, 2016|Customer Service, Sales Training, Selling Skills|0 Comments

Making Conversation Makes for Great Sales "May I help you?" "Is there anything in particular you're looking for?" Most informed salespeople no longer feel compelled to use such opening lines. They know that these business-related lines usually initiate one response from customers: “I'm just looking.” Customers must feel comfortable with you and your store as soon as they come in Developing that feeling depends upon your ability to get the customer to view you as a person instead of a salesperson. But even great opening lines are not [...]

18 04, 2016

The Friedman Group 2.0

By |April 18th, 2016|Best Practices, News|0 Comments

Welcome to The Friedman Group 2.0!  The launch of our new website and logo present a new face that more closely represents the company we are today after serving retailers over the last four decades.  Our commitment remains the same: to provide the best possible consulting and retail training available to retailers of all shapes and sizes so they may generate revenue lifts and manage change to transform their culture into a sustainable, continually improving sales machine. We have created and implemented solutions that have impacted millions over the years.  Be sure to check out [...]

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