If imitation is the sincerest form of flattery, we know how to take a compliment.

A System That Works

We have developed the most comprehensive step-by-step system to retail selling in the industry, and it even comes with a user manual.

If an online training solution is your desire, your wish is our command.  FriedmanLearning.com is the perfect solution for training new hires and continuously improving the skills of your current sales and management staff.  ELearning used to be an expensive proposition used by only larger retailers. That’s no longer the case. Recent innovations and the development of our own Learning Management System (LMS)  has made online training an affordable solution for small independents as well as global retailers. All online courses are self-paced, and available 24/7.  Our Coaches Guide helps management direct the associates learning path, but with less direct time spent than with traditional training. Interactive videos, role plays, exercises, simulations and other exciting interactions, keep the learner engaged by keeping the training fun and relatable to everyday retail situations. Retention and skill development are verified through a series of testing situations and progress can be tracked by individual, store, district, or company.

Unlock the sales potential within your stores with a Friedman Group retail training workshop. Nowhere else will you find the definitive systems and techniques for managing, motivating and training your staff to perform like you want.  And nowhere else will you discover the keys to delivering a shopping experience that result in life-long customers and sustained sales increases.

Our five core publicly delivered workshops were personally created by retail authority Harry J. Friedman, to provide the skill sets necessary to proactively manage a retail store, manage a group of stores or sell at the highest performance level. Any of these workshops, plus a wide variety of other workshops can also be delivered to your team at your location. Contact us to find out more about these motivating and highly productive on-site opportunities for your stores.

You can take any of our public retail training workshops to the next level by bringing a Friedman Trainer in-house to help focus and develop your team.  An onsite workshop provides the opportunity to emphasize what is needed within your organization, adapt to the skill level of your group and get the troops rallied to do great things.  Conversation will be focused solely around solutions and strategies for maximum impact and results within your company. This level of interaction is something that just simply can’t be done in a public retail workshop with retailers from all different industries and organizational sizes.

From webinars to training manuals, workbooks, videos, eLearning and facilitated classroom programs, we have provided distance learning and conventional retail training development for a wide array of retail clients across many industries and countries. Whether you’re starting from square one or you already have some successful programs in place, we are not so arrogant as to believe you should abandon what works and start over. We work with clients to identify the best solutions, then strive to build upon and improve existing programs, not tear them down. With our expertise in implementation our custom built programs are integrated seamlessly to ensure they become a fundamental part of your business and support long-lasting sustainable growth.

There is no denying it anymore, e-learning is a must have for every retail business, and a custom training portal is the ultimate step towards developing your very own dream team.  Custom portals come with everything from Friedman Learning, but are fully branded for your company and come with a custom domain name of your choosing. Pick and choose available training content from any of our entire online course library, have us customize any of our existing training programs, or build custom courses specifically for your company with access to The Friedman Group’s pool of experienced retail training development specialists, instructional designers, video producers and e-learning designers that can build any retail e-learning course you may need.  With a custom training portal create a central location for all company news, events, product knowledge, and bulletins with the ability to upload and administer your own private content, and it gets better. Since we have custom developed our own Learning Management Platform we can offer all of this at prices that retailers of any size can afford. Custom Branded Training Portals aren’t just for the big box retailers anymore.