Workshop Details

Retail Sales Masters Workshop

A well-trained salesperson will outsell an untrained salesperson every single day of the week. Why not get what attendees have equated to a Master’s Degree in Retail Selling. Developed by retail’s master salesman, Harry J. Friedman, this workshop offers an in-depth look at the sales training system used by more retailers than any other retail selling system in the world.

You Will Learn

  • Understanding your customer’s psychological resistance to salespeople
  • Discovering the motivation that causes people to buy from you
  • “Must-ask” questions that cause customers to open up
  • Developing trust and identifying hidden opportunities to add on
  • A synergistic approach to building basket size
  • How sales professionals turn stalls into sales
  • Spotting buying signals that say, “I’m ready”
  • Solid closing strategies anyone can use comfortably
  • Simple techniques for reducing returns
  • Delivering a shopping “adventure” that builds personal trade and increases referrals
  • Engaging customers in comfortable conversation that avoids the “I’m just looking” syndrome
  • Product theatre: the fine art of presenting merchandise with eloquence and emotion
  • How to use single power-packed statements that cause customers to buy now
  • Uncovering the real reason for not buying now

Past Attendees Have Said

“Best ever!! Every salesperson that wants to really make money must attend this course!
Britney McDow, Sid Potts, Inc.
“Incredible! If you care about your company and employees and growing your business, you must experience this Sales Masters Course.”
Cheryl Traska, Jim Kryshak Jewelers
“The Sales Masters Course is a great time! Fun and interactive learning with unique content. It will change the way you view the role of a salesperson.”
Diane Watson, MTS Connect

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General Workshop Information

The following information pertains to every Friedman Group workshop.

  • There will be complimentary beverage service – coffee, tea, water and sodas
  • Attendees are on their own for lunch, and restaurants are typically located in the hotel, along with other options within short walking distance
  • Each attendee receives a comprehensive Course Manual, filled with ready-to-use forms and reference materials
  • Personalized Certificate of Completion suitable for framing is provided for download after completing evaluation survey of course

100% Money-Back Guarantee

Our goal is to exceed your expectations. If you are not completely satisfied with any Friedman Group workshop, you will receive a 100% refund on the registration fee.

Location & Accommodations

The Friedman Group offers special room night savings at the hotels where our workshops are held. Be sure to mention that you’re attending The Friedman Group’s event when you register at the hotel to receive your discount.

Tax Deductible

All fees and related expenses are US tax deductible as an expense incurred in maintenance or improvement of professional skills. See Treasury Regulation 1.162.5, Coughlin vs. Commissioner 203 F2s 307.

Your Workshop Leaders

Every workshop leader has an extensive retail background, dynamic presentation skills, and most importantly, is a seasoned expert at implementing The Friedman Sales & Operations Management System for different sized retailers in a variety of retail industries.