Now is the Time for a Customer Service and Sales Culture Change
Now is the Time for a Customer Service and Sales Culture Change By: Harry J. Friedman In the fall of 1980 I started The Friedman Group. I was 28 years old and had a lot to say about retail selling. This, of course, is according to me, thank you very much. I am not going to bore you with the details of our company with its highs and lows over the years, but we are not the same, not by a country mile. Today I would [...]