Gold Star Selling Course

“It’s tough to improve on the best, but Harry’s done it again! The most widely used sales training program in retail has been updated with Harry’s newest sales-building techniques”

Live Retail Sales Seminar Format:

Sprinkled throughout the program are role-plays and interviews with shoppers and salespeople in retail stores that will give your staff a new perspective on how customers want and expect to be treated. These thought provoking scenarios will cause your staff to rethink how they sell and serve your customers, as they learn how to provide a “shopping experience” that causes customers to return again and again.

Your Salespeople Will Discover:

• How to assess a customer’s shopping profile and engage them in comfortable conversations that result in more sales.
• How the Quick Tour establishes value in shopping at your store, and differentiates you from competitors - including those on the internet.
• Hopes and Dreams: why people buy, how to match your merchandise to their desires, and routinely add on to the sale.
• How to handle customer concerns or objections, and comfortably close the sale – today!
• Building Loyalty; the long-lost art of customer appreciation and building customers for life.

Complete Training Program
Deluxe DVD album with 4 DVD’s, 5 participant’s Workbooks, 5 Participant Checksheets, 1 Coach/Leaders Guide, 5 Pocket Reference Guides....