A hilarious but truthful look at the making of a retail store manager, and how company goals are often set.

Ever had salespeople complain that you don't have the right sizes, colors, or prices? Harry J. Friedman tells you how to end those excuses forever.

The Big Mistake. Why retailers who hire salespeople based on experience and product knowledge, are often hiring the wrong people.

Do you often find yourself doing your employees jobs for them? Discover how to get them doing their jobs the way you want, and free up your own time.

The "roast beef" story. Why you probably have systems in place that are actually preventing sales.

Three skills that will make anyone a better store manager.

The real meaning of "motivation" and what you're probably missing in training and motivating your staff.

The most important steps to building a staff of great retail salespeople.

Listen in as Harry J. Friedman conducts the ultimate store meeting. The one that every store manager should have with their sales staff.